Shipping Policy
Shipping & Delivery Policy
Last Updated: August 16, 2026
Welcome to McDee – Fried Chicken, Burgers & Pizza. This Shipping & Delivery Policy explains how food orders placed through mcdee.in are prepared and delivered to customers.
1. Delivery Areas
McDee currently provides food delivery services in and around:
Rajampet
Nandalur
Kodur
Delivery availability depends on the customer's exact location and the delivery coverage displayed on our website.
We reserve the right to decline orders from locations outside our serviceable delivery area.
2. Order Processing
Once an order is successfully placed, McDee will begin preparing the food.
Orders are generally processed during our operating hours. Preparation and delivery times may vary depending on:
Order volume
Food preparation time
Customer location
Traffic and road conditions
Weather conditions
Availability of delivery personnel
Other circumstances beyond our reasonable control
3. Estimated Delivery Time
The delivery time shown or communicated at the time of ordering is an estimated time, not a guaranteed delivery time.
We will make reasonable efforts to deliver orders as quickly as possible while maintaining food quality and safety.
Unexpected delays may occur due to traffic, weather, high demand, technical issues, or other circumstances beyond our control.
4. Delivery Charges
Delivery charges, if applicable, will be displayed during the ordering or checkout process.
From time to time, McDee may provide free delivery promotions or other delivery-related offers. Such promotions are subject to the terms, minimum order value, service area, and validity period specified with the offer.
5. Minimum Order Value
Certain promotions or delivery offers may require a minimum order value.
For example, a promotional offer may require a minimum cart value of ₹599. The applicable minimum order value and promotional conditions will be displayed on the website at the time of ordering.
6. Customer Responsibilities
Customers are responsible for providing:
Correct name and phone number
Complete and accurate delivery address
Appropriate location details or landmarks where necessary
A reachable phone number
The customer should remain available to receive the order.
If the delivery cannot be completed because the customer provided an incorrect address, unreachable phone number, or is unavailable at the delivery location, McDee may be unable to complete the delivery.
7. Failed or Missed Delivery
If a delivery attempt is unsuccessful because the customer is unavailable or the delivery information provided is incorrect, the customer should contact McDee as soon as possible.
Depending on the circumstances, the order may be cancelled and refund eligibility, if any, will be determined in accordance with our Terms & Conditions and Refund Policy.
8. Order Changes
Customers should contact McDee as soon as possible if they need to change their delivery address or other order details.
Once an order has entered preparation or has been dispatched, changes may not be possible.
9. Food Quality During Delivery
McDee takes reasonable care to prepare and pack food appropriately for delivery.
Because food is a perishable product, customers are encouraged to receive their orders promptly after delivery.
Actual food temperature and appearance may vary depending on travel time, weather, and other delivery conditions.
10. Incorrect or Missing Items
If your order contains an incorrect or missing item, please contact McDee as soon as possible after receiving the order.
Please provide your order number and relevant details so that we can investigate the issue and provide an appropriate resolution where applicable.
11. Damaged or Unsatisfactory Orders
If an order arrives damaged or there is a significant issue with the food received, please contact McDee promptly.
Where appropriate, we may request photographs or other information to help us investigate the issue.
Any refund, replacement, or other resolution will be handled according to the circumstances and applicable policies.
12. Cancellation Due to Delivery Issues
McDee may cancel an order where delivery is not reasonably possible, including circumstances such as:
Location outside the service area
Incorrect or incomplete delivery information
Unavailability of required products
Severe weather or unsafe delivery conditions
Technical or operational problems
Other circumstances beyond our reasonable control
Where a prepaid order is cancelled by McDee and a refund is applicable, the refund will be processed through the appropriate payment method.
13. Promotional Delivery Offers
Free delivery and other promotional delivery offers may be subject to:
Minimum order values
Specific service areas
Specific dates or times
Product or menu restrictions
Promotional codes
Other conditions displayed with the offer
McDee reserves the right to modify or withdraw promotional offers in accordance with the applicable offer terms.
14. Contact Us
For questions regarding delivery, please contact McDee through the contact details available on our website.
McDee – Fried Chicken, Burgers & Pizza Website: mcdee.in Service Areas: Rajampet | Nandalur | Kodur
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