Refund & Return Policy

Last Updated: August 16, 2026

Thank you for ordering from McDee – Fried Chicken, Burgers & Pizza through mcdee.in.

Because our products are freshly prepared food items, returns of food products are generally not possible. However, we understand that issues can occasionally occur, and we will make reasonable efforts to resolve genuine order-related problems.

1. Food Returns

Due to food safety and hygiene considerations, food items cannot generally be returned after delivery.

If you receive an incorrect, missing, damaged, or significantly unsatisfactory item, please contact McDee as soon as possible after receiving your order.

2. When You May Request a Refund or Replacement

A refund, replacement, credit, or other appropriate resolution may be considered in circumstances such as:

An item is missing from your order.

You received an item that you did not order.

Your order is substantially different from the order placed.

An item is damaged or spilled during delivery.

An item has a significant quality issue.

Your order was cancelled by McDee after payment was successfully received.

Your payment was successfully deducted but the order was not successfully placed or fulfilled.

Refunds or replacements are subject to verification and the circumstances of the individual order.

3. How to Report an Issue

Customers should contact McDee as soon as reasonably possible after receiving the order, preferably immediately or within 24 hours of delivery.

Please provide:

Order number

Name and registered/ordering mobile number

Details of the issue

Photographs or other evidence, where appropriate

This information may help us investigate and resolve the issue quickly.

4. Cancellation by Customer

Customers may request cancellation of an order as soon as possible after placing it.

If food preparation has not started, McDee may be able to cancel the order.

Once preparation or dispatch has started, cancellation may not be possible because the food is prepared specifically for the customer.

Any refund eligibility will depend on the status of the order and the circumstances of cancellation.

5. Cancellation by McDee

McDee may cancel an order for reasons including:

Unavailability of a selected item

Delivery location being outside our service area

Incorrect or incomplete customer information

Payment or technical issues

Operational difficulties

Unsafe delivery conditions

Suspected fraudulent or abusive activity

Other circumstances beyond our reasonable control

If a prepaid order is cancelled by McDee and a refund is applicable, the eligible amount will be refunded through the appropriate payment method.

6. Refund for Failed Online Payments

If your payment has been deducted but your order was not successfully created or confirmed, please contact McDee with the transaction details.

We will verify the payment status with the relevant payment service provider.

If the payment was successfully received by McDee but the order was not fulfilled, the applicable amount will be refunded.

7. Refund Processing

Where a refund is approved, the refund will generally be processed using the original payment method, where technically possible.

The time taken for the refund to appear in your account may depend on the payment gateway, bank, card issuer, UPI provider, or other financial institution.

McDee is not responsible for delays caused by third-party payment providers or banks after a refund has been initiated.

8. Partial Refunds

In certain circumstances, McDee may provide a partial refund where only part of an order is affected.

The refund amount will be determined based on the nature of the issue and the affected item or service.

9. Promotional Offers and Discounts

If an order qualifies for a promotional discount, free delivery, or other offer, the refund amount may be adjusted to account for the actual value of the order and the applicable promotional terms.

Promotional discounts generally have no cash value and cannot be exchanged for cash unless specifically stated.

10. No Refund for Change of Mind

Because McDee prepares food specifically for each order, refunds will generally not be provided for:

Change of mind after preparation has started

Incorrect food preferences entered by the customer

Failure to receive an order due to customer unavailability

Incorrect delivery address provided by the customer

Incorrect contact information provided by the customer

Exceptions may apply where required by applicable law.

11. Food Safety Concerns

If you believe that an item has a food safety issue, please stop consuming the item and contact McDee immediately.

Please retain the food and packaging, where reasonably possible, until McDee has had an opportunity to investigate the complaint.

12. Fraudulent or Abusive Claims

McDee reserves the right to investigate refund requests and may refuse a refund where there is reasonable evidence of fraud, repeated misuse of the refund process, false claims, or other abuse, subject to applicable law.

13. Policy Changes

McDee may update this Refund & Return Policy from time to time.

The latest version will be published on mcdee.in with the updated date shown at the top of this page.

14. Contact Us

For refund, cancellation, replacement, or order-related concerns, please contact McDee using the contact details provided on our website.

McDee – Fried Chicken, Burgers & Pizza Website: mcdee.in Service Areas: Rajampet | Nandalur | Kodur

We value every order and strive to make every McDee experience a great one. ❤️🍗🍔🍕